Managed Live Chat

How the tourism and travel firms can enhance online customer service

Travel and tourism sites these days in order to stay competitive provide lots of deals and packages for its customers. With so much competition online efficient customer service is the only way through which a firm can generate more benefit for itself. Following are a few tips that can help you enhance the customer experience… Read More How the tourism and travel firms can enhance online customer service

Customer Enagement

How can live chat support help the Education Industry

There are thousands of universities around the world catering to millions of students. Obviously with the growing number of students it is not easy for universities to provide timely resolution to their students. Hence, universities are realizing the importance of providing live chat support as it an effective tool for providing support to prospect and… Read More How can live chat support help the Education Industry

Sales Conversion

Best practices to generate more conversions through live chat support

Businesses have two options when it comes to providing chat support. Either they can do it on their own by developing in-house live chat support for their customers or outsource live chat support. Irrespective of what your decision is an effective chat support should be able to generate sales, conversions and grow profit for your… Read More Best practices to generate more conversions through live chat support

Managed Live Chat

3 Hacks to improve eCommerce shopping experience for your consumers

The Internet has made the life of consumers way easier than ever before. All major businesses in order to stay ahead have established their digital presence over the internet. Concentrating on customers’ needs and providing them with what they want has become a key in retaining your customers and providing a better shopping experience. This… Read More 3 Hacks to improve eCommerce shopping experience for your consumers

Managed Live Chat

How to get positive feedback through live chat support

Operating a business online is not an easy task. Have you ever wondered why your website has an increasing bounce rate, low sign ups and most importantly declining sales. Incorporating customer feedback can provide all the right answers for you. You can either conducts time-consuming surveys, spam your customers with hundreds of email or could… Read More How to get positive feedback through live chat support

Managed Live Chat

Important reasons why you should have proactive live chat support

Customer service begins the second your business comes in contact with your e-commerce website. Conventionally businesses have always opted for a more reactive based customer service where customers contact firms in case of an issue. The following article is going to discuss reasons why a business needs to have proactive chats support service. Proactive customer… Read More Important reasons why you should have proactive live chat support