Customer Engagement

Offshore Chat Agents – The lean and mean customer engagement machine

Sometimes offshore chat agents can be the best option when your other choice is to use the resources that are much needed elsewhere. This is true, especially if your website receives a high amount of traffic, the product or the service being offered is not very complicated, and the processes too, are simple. In such… Read More Offshore Chat Agents – The lean and mean customer engagement machine

Customer Engagement

Don’ts of live agent answering service

Live agent answering service is the most popular mode of communication being used by online businesses these days to build stronger relationships with their customers. Moreover, it’s a tool that generates more qualified leads and Return on Investment for these online companies. However, when conversing with the online customers, it is important to take care… Read More Don’ts of live agent answering service

Customer Engagement

Why your chat agent support firm requires a Professionally Logo design

A chat agent support company should have a professionally logo design. It should be dynamic and would cater and appeal to different tastes and preferences. Though frequent changes in a logo are not advised. Nevertheless, a company should be flexible enough to make subtle changes to its logo in order to cater to a wider… Read More Why your chat agent support firm requires a Professionally Logo design

Customer Engagement

Best practices to gain customer loyalty through offshore agent support

To connect with more online audiences more and more businesses are opting offshore agent support for providing customer service. Every interaction that happens with a client is going to help develop a positive and long lasting relationship with your customer base. If the interaction with the customer leads to a positive experience, it’s going to… Read More Best practices to gain customer loyalty through offshore agent support

Managed Live Chat

In-house vs. Outsource Chat Support: you which one should go for

In-house vs. Outsource Chat Support: you Which one should go for   Businesses often come across a dilemma when choosing to provide customer service through life chat support. The dilemma is whether to go for in-house live chat support or outsource it to a foreign entity. A lot of companies have managed to integrate chat… Read More In-house vs. Outsource Chat Support: you which one should go for

Managed Live Chat

Live Chat Support vs. Phone Support: which is more cost effective

It has become essential that to retain your customers; you provide the best customer service. There has been a change in consuming spending habits, and more and more consumers are opting to purchase good and service over the internet. This poses the question for a lot of businesses to decide which support medium to use.… Read More Live Chat Support vs. Phone Support: which is more cost effective

Customer Engagement

Important tips to provide the best after sales service in automobile industry

Most of the automobile companies often try to achieve competitive advantage and customer loyalty by providing new and advanced features in their cars. However, the most important factor in achieving these goals is to provide the best customer and after sales service that eventually leads to customer retention. Let’s examine a few tips which can… Read More Important tips to provide the best after sales service in automobile industry