Customer Enagement

Best practices to gain customer loyalty through offshore agent support

To connect with more online audiences more and more businesses are opting offshore agent support for providing customer service. Every interaction that happens with a client is going to help develop a positive and long lasting relationship with your customer base. If the interaction with the customer leads to a positive experience, it’s going to… Read More Best practices to gain customer loyalty through offshore agent support

Managed Live Chat

In-house vs. Outsource Chat Support: you which one should go for

In-house vs. Outsource Chat Support: you Which one should go for   Businesses often come across a dilemma when choosing to provide customer service through life chat support. The dilemma is whether to go for in-house live chat support or outsource it to a foreign entity. A lot of companies have managed to integrate chat… Read More In-house vs. Outsource Chat Support: you which one should go for

Managed Live Chat

Live Chat Support vs. Phone Support: which is more cost effective

It has become essential that to retain your customers; you provide the best customer service. There has been a change in consuming spending habits, and more and more consumers are opting to purchase good and service over the internet. This poses the question for a lot of businesses to decide which support medium to use.… Read More Live Chat Support vs. Phone Support: which is more cost effective

Customer Enagement

Important tips to provide the best after sales service in automobile industry

  Most of the automobile companies often try to achieve competitive advantage and customer loyalty by providing new and advanced features in their cars. However, the most important factor in achieving these goals is to provide the best customer and after sales service that eventually leads to customer retention. Let’s examine a few tips which… Read More Important tips to provide the best after sales service in automobile industry

Customer Enagement

How to use online chat operator service correctly and gain customer trust

Online chat operator service can provide countless benefits to the online businesses. However, it can only reap benefits if it’s used correctly. Live chat support can help you generate leads, improve sales and reduce website visitors turn in to returning customers. Nevertheless, if your managed chat solution is not up to the mark, it is… Read More How to use online chat operator service correctly and gain customer trust

Customer Enagement

How live chat can provide great customer service to different customers

Businesses that operate online come across various kind of customers. Hence, it is extremely important that your customer service team is ready to change how they communicate in relevance to the type of customer they are conversing with. It is vital the businesses understand the need of their customers and then provides the right kind… Read More How live chat can provide great customer service to different customers

Managed Live Chat

Why Round the Clock Live Chat Expert Service is a must have for Businesses

Whenever conversing with a customer online, there is always a chance that your support representative might spoil the image of the company by communicating something unfitting. Moreover, not all customer support representatives realize the damaging effect that such wording or expressions cause to your brand perception. Customers these days are very informative and intelligent and… Read More Why Round the Clock Live Chat Expert Service is a must have for Businesses

Managed Live Chat

Best practices to generate more conversions through live chat support

  Businesses have two options when it comes to providing chat support. Either they can do it on their own by developing in-house live chat support for their customers or outsource live chat support. Irrespective of what your decision is an effective chat support should be able to generate sales, conversions and grow profit for… Read More Best practices to generate more conversions through live chat support