Managed Live Chat

Why Outsourced 24×7 Live Chat Agents Are the Best Option for Your Business 

24×7 live chat agents are the best option when you are a startup. Even if you are an accomplished business, it still saves you a lot of costs on hiring new agents, and creating space and equipment for them. Hence 24×7 live chat agents are the cheapest way to encourage customers to be involved and… Read More Why Outsourced 24×7 Live Chat Agents Are the Best Option for Your Business 

Managed Live Chat

In-house vs. Outsource Chat Support: you which one should go for

In-house vs. Outsource Chat Support: you Which one should go for   Businesses often come across a dilemma when choosing to provide customer service through life chat support. The dilemma is whether to go for in-house live chat support or outsource it to a foreign entity. A lot of companies have managed to integrate chat… Read More In-house vs. Outsource Chat Support: you which one should go for

Managed Live Chat

Live Chat Support vs. Phone Support: which is more cost effective

It has become essential that to retain your customers; you provide the best customer service. There has been a change in consuming spending habits, and more and more consumers are opting to purchase good and service over the internet. This poses the question for a lot of businesses to decide which support medium to use.… Read More Live Chat Support vs. Phone Support: which is more cost effective

Managed Live Chat

Why Round the Clock Live Chat Expert Service is a must have for Businesses

Whenever conversing with a customer online, there is always a chance that your support representative might spoil the image of the company by communicating something unfitting. Moreover, not all customer support representatives realize the damaging effect that such wording or expressions cause to your brand perception. Customers these days are very informative and intelligent and… Read More Why Round the Clock Live Chat Expert Service is a must have for Businesses

Managed Live Chat

Best practices to generate more conversions through live chat support

  Businesses have two options when it comes to providing chat support. Either they can do it on their own by developing in-house live chat support for their customers or outsource live chat support. Irrespective of what your decision is an effective chat support should be able to generate sales, conversions and grow profit for… Read More Best practices to generate more conversions through live chat support

Managed Live Chat

4 essentials that can lift your customer text chat operator service

Live chat support popularity is on the rise and there is nothing stopping it. More and more businesses have integrated text chat operator service to their online websites. However, this is not an easy task a lot of firms chooses to this in-house, whereas a lot of business outsource it to other companies who are… Read More 4 essentials that can lift your customer text chat operator service

Managed Live Chat

How to get positive feedback through live chat support

Operating a business online is not an easy task. Have you ever wondered why your website has an increasing bounce rate, low sign ups and most importantly declining sales. Incorporating customer feedback can provide all the right answers for you. You can either conducts time-consuming surveys, spam your customers with hundreds of email or could… Read More How to get positive feedback through live chat support