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Simple steps that can help you measure and uplift your customer service

  Providing the best customer experience has become the key to business success these days. According to stats 73% of clients rate customer experience as the most important factor.However, there are very few companies who are providing the optimal level of customer experience.But how do you measure the standard of your customer service? In the… Read More Simple steps that can help you measure and uplift your customer service

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Elements of customer service most important to your clients

In order to have a successful business it is imperative that you emphasize more how you sell your products than what you sell. Making marketing a vital element for the success of your business. Having said that what’s equally important is the customer journey. A good product with poor customer service is detrimental. Hence, making… Read More Elements of customer service most important to your clients

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Importance of evaluating and bringing changes to your customer service

To keep your customer support with the best of skills continuous training is considered mandatory. Your client’s preferences and needs can change, you might be introducing new products, and there may be many changes that come along. Hence, providing a one-off training to your customer support is not going to help and will negatively impact… Read More Importance of evaluating and bringing changes to your customer service

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Tips to make chat answering agents make best of their abilities

According to consumer survey stats, over 43% of the online customers consider the presence of a live chat representative the most important thing while making a purchase. Hence, proving the importance of chat answering agents for an online website. Your Chat agents are the first point of contact on your website for your customers. Hence,… Read More Tips to make chat answering agents make best of their abilities

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How Outsource chat support can make the difference for your business

Outsource chat support is the most successful and sought after customer service support option for companies these days. Integrating live chat support to your website is going to allow you to reduce your response time and in turn increase the satisfaction of your customer. A lot of businesses that reside online fail when it comes… Read More How Outsource chat support can make the difference for your business

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Website chat outsourcing and its benefits to a medical firm

Generating leads and engaging your website visitors are a couple of the most essential business element for any firm. Just like any other industry medical industry can also realize its real customer service potential by the use of web chat outsourcing. It gives you the opportunity to not only resolve customer issues but also helps… Read More Website chat outsourcing and its benefits to a medical firm

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Phrases to avoid when communicating using managed chat service

Whenever conversing with a customer online, there is always a chance that your support representative might spoil the image of the company by communicating something unfitting. Moreover, not all customer support representatives realize the damaging effect that such wording or expressions cause to your brand perception. Customers these days are very informative and intelligent and… Read More Phrases to avoid when communicating using managed chat service

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4 Qualities That Offshore Customer Support Agents Must Possess.

If you see the most successful consumer brand of the world, customer convenience has played a significant role in their success. Customers these days crave support mediums that are easy to consume and most importantly that can easily resolve their issues. Offshore Customer Support is one channel that has become very popular and is the… Read More 4 Qualities That Offshore Customer Support Agents Must Possess.