Customer Enagement

How live chat can provide great customer service to different customers

Businesses that operate online come across various kind of customers. Hence, it is extremely important that your customer service team is ready to change how they communicate in relevance to the type of customer they are conversing with. It is vital the businesses understand the need of their customers and then provides the right kind… Read More How live chat can provide great customer service to different customers

Managed Live Chat

Why Round the Clock Live Chat Expert Service is a must have for Businesses

Whenever conversing with a customer online, there is always a chance that your support representative might spoil the image of the company by communicating something unfitting. Moreover, not all customer support representatives realize the damaging effect that such wording or expressions cause to your brand perception. Customers these days are very informative and intelligent and… Read More Why Round the Clock Live Chat Expert Service is a must have for Businesses

Managed Live Chat

Best practices to generate more conversions through live chat support

  Businesses have two options when it comes to providing chat support. Either they can do it on their own by developing in-house live chat support for their customers or outsource live chat support. Irrespective of what your decision is an effective chat support should be able to generate sales, conversions and grow profit for… Read More Best practices to generate more conversions through live chat support

Managed Live Chat

4 essentials that can lift your customer text chat operator service

Live chat support popularity is on the rise and there is nothing stopping it. More and more businesses have integrated text chat operator service to their online websites. However, this is not an easy task a lot of firms chooses to this in-house, whereas a lot of business outsource it to other companies who are… Read More 4 essentials that can lift your customer text chat operator service

Managed Live Chat

How to get positive feedback through live chat support

Operating a business online is not an easy task. Have you ever wondered why your website has an increasing bounce rate, low sign ups and most importantly declining sales. Incorporating customer feedback can provide all the right answers for you. You can either conducts time-consuming surveys, spam your customers with hundreds of email or could… Read More How to get positive feedback through live chat support

Customer Enagement

Online Agent service and its benefits in comparison to support mediums

    Excellent customer service is the top priority of any successful business today. On top of providing a quality product, it is also very important to provide customer service that provides that makes other processes easier and faster for your customer base. Online agent service plays a very important role in the procedure of… Read More Online Agent service and its benefits in comparison to support mediums

Customer Enagement

How to build a positive customer relationship with your clients using live chat

  We all have come across this famous proverb over and over again “First impression is the last impression, ” and just like its true for all walks of life it’s also true when it comes to providing quality customer support through live chat. To create a perfect chat greeting that’s able to engage and… Read More How to build a positive customer relationship with your clients using live chat